We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded back to your payment method, maybe deducted the shipping cost accordingly different conditions. Please remember it can take some time for your bank or credit card company to process and post the refund too.
1. The goods have been sent out and the buyer initiates a refund during the transportation, requiring the buyer to bear the freight of the goods sent out by the seller(Around $40 to $60 based on the address).
2. After receiving the goods, the buyer initiates a refund due to his subjective intention and needs to bear the freight of sending and returning the goods(Around $40 to $60 based on the addres). The cost from the buyer's return to our warehouse shall be borne by the buyer and paid directly to the express company
3. In case of refund due to quality problems, the seller shall bear the freight of sending and returning the goods. but need takes photos and send the seller to check before return back the parcel.
4. There is no handling charge for returns.