How long will my order take?

Delivery Time = Handling Time + Shipping Time (+ any holidays)
Handling Time
We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 3-5 business days to process before shipped from our warehouse (Exclude Weekends). It depends on your customized product attributes and order quantity.

Shipping Time
Standard Freight Shipping
It will take 10-15 business days for delivery depends on your location.

How do I track my order?

Once shipped you’ll receive the shipment tracking information by email as soon as it is available. We use FedEx and UPS as our main shipping partners. When you have your tracking information you can check the status and location of you shipment on the respective website.

Order Tracking page:

Is shipping discreet?

Yes, it will be packed with brown box, also there is no any sensitive words on the lable.


Would this work on a carpeted surface or would it slide?

The maximum net weight of the product is about 12 pounds, so it can stand stably on the carpeted surface and will not slide.

What is the torque on this item?

The torque is approx:, quite powerful.

Is the speed adjustable?

Yes. From very slow to very fast. And the nice thing is the increase is very steady and controlled by remote that has a long cord.

What is the stroke length, how hard is it to adjust?

The Stroke Length is adjustable, appox: 1.18-3.54 inches. It's very easy to adjust the stroke length and angle, do not need any tools.


Any question?

You can contact us through our contact page! We will be happy to assist you.